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Technical Service Analyst WA

Job Title: Technical Service Analyst WA
Contract Type: Permanent
Location: Other Locations
Industry:
Reference: 775567
Contact Name: Jana
Contact Email: jklimova@talentweb.com.au
Job Published: August 13, 2021 23:00

Job Description

About our client  

Fantastic opportunity for Technical Service Analyst. Our client is the largest business group in healthcare that provides world-class facilities and support services to healthcare professionals. You will act as the technical team lead on IT project implementations and ensure technology service tasks are managed effectively.
 
About this Role
  • Act as a team leader and still be “on the tools” to assist with the technical work where required.
  • Support and maintain the technology enterprise and associated infrastructure services across multiple locations
  • Support and maintain organizational computer systems, desktops, mobile phones, and other peripherals.
  • Responsible for the efficient and timely resolution of technical issues and maintenance
  • Fulfillment and deployment of new or replacement hardware components, desktop and technology hardware, and software components
  • Review, maintain and update IT processes and systems

Responsibilities 
  • To investigate and resolve a broad range of technical issues
  • Manage assigned tasks and workload in accordance with technology service levels
  • Explore alternative technology, processes, and services to drive operational efficiencies
  • Implement and provide recommendations for technical development and improvement
  • Deliver a continuously high level of end-user and customer service
  • Responding in a timely manner to end-user issues and requests
  • Providing technical end-user and system support