Support Analyst - Top Financial Services Provider

Job Title: Support Analyst - Top Financial Services Provider
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Up to AU$93000.00 per annum
Start Date: ASAP
Reference: BBBH3521_1565656571
Contact Name: Ivan Micallef
Contact Email:
Job Published: August 13, 2019 10:36

Job Description


One of Australia's leading stockbrokers, who provides services including trading, clearing and settling transactions on the Australian and international exchange. Services are provided to a large base of retail clients, as well as to customers of a number of banking and intermediary partners through a white label service offering.


  • You'll work closely with a global team, following support processes to ensure that all incidents are resolved efficiently and that any required changes are implemented successfully.
  • Working in a mixed operating environment, using RedHat (70%) and Windows (30%) you'll work to identify and implement new processes, automated solutions which will ensure an excellent customer experience.


  • Provide 1st and 2nd line support for the trading platforms
  • System monitoring with real time monitoring tools. (Nagios, Splunk, AppDynamics, Geneos and Bespoke tools);
  • Provide proactive and reactive support to application and operational issues across both production and non production environments
  • Liaise with external vendor, other support teams
  • Review and implement improvements to support process and monitoring where appropriate, as well as ensuring
    operational documentation is maintained
  • Plan, execute and review maintenance tasks and deployments between IT and development teams


  • Knowledge of UNIX/SQL
  • Knowledge of Red Hat Linux (or others Unix flavours) including scripting
  • Knowledge of Microsoft Windows Server
  • Experience with working within financial industry


Work life balance is important. They're a top tier financial services firm who understand the value of good work but won't work you like you're in a sweat shop. You'll get "mentored" not "micro-managed" and will work in a collaborative team focused on team goals/deliverables.


  • Work in a small team, where it's easy to get noticed
  • Free coffee, one of the best views in Sydney
  • Complimentary fitness classes
  • Massive project pipeline on the horizon


Apply via this advertisement or call Ivan (AD @ TalentWeb Consulting) directly on 0478 129 450 for a confidential discussion