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Strategy and Insights Manager

Job Title: Strategy and Insights Manager
Contract Type: Permanent
Location: Sydney
Industry: Technology, Digital & Projects
Salary:
Reference: 793421
Contact Name:
Contact Email:
Job Published: 22 September 2021

Description

Strategy and Insights Manager
  • Purpose-led organisation, growth sector
  • Drive remarkable customer outcomes through research and insights
  • $150k plus super and benefits 
TalentWeb are delighted to be partnering with a purpose-driven organisation in their pursuit to heighten customer experience and outcomes.   
  
The Opportunity
In this high profile and rewarding role, you will:
  • Implement the insight processes, including Voice of Customer and Employee.
  • Enable effective collation of feedback from customers, including Brand Scores, Social Listening, Online Reputation and NPS.
  • Source internal and external data to produce compelling insights from existing and prospective customers, as well as other relevant stakeholders.
  • Examine customer behaviour and first and third-party data sets, to develop impactful recommendations.
  • Deliver regular insights and reports that feed into the Executive and Board.
  • Manage research vendor relationships and related budgets.
  • Work closely with the marketing and change teams to develop and continually update customer and employee segmentation models.
  • Drive effective assessment and analysis of existing innovation priorities with relevant insights and commercial data.
  • Partner with individuals and teams to champion the innovation process and ensure innovation tools are adopted and optimised.
  • Bring together crucial pieces of information such as strategic priorities, competitor performance, insights, etc to develop strategic initiatives that will deliver on the organisation’s transformation.
  • Work closely with the Head of Strategy and Transformation to manage the Strategic Initiatives program across the organisation.
  • Work with the Executive Team and CEO to develop the 10 Year Strategy and support the yearly strategic review process.
  • Communicate across all levels in the organisation maintaining strong stakeholder relationships ensuring collaborative project delivery.
About You
As a strategic thinker and planner with relevant tertiary qualification, you bring:
  • Significant insights / strategic thinking and planning experience working in multi-disciplinary industries or with a top tier consulting firm on customer driven initiatives.
  • Customer and commercial orientation.
  • Knowledge of qualitative and quantitative customer insight tools, methodologies and frameworks, and a willingness to continually seek to ensure that future focussed data and insights strategies are in place.
  • Gravitas and executive presence to deliver ideas clearly and concisely to internal and external stakeholders at all levels.
  • The highest levels of analytical thinking and curiosity.
  • Previous experience with design thinking, lean start up or other innovation methodologies will be highly regarded, as will your understanding of technology platforms including Google Analytics.
To find out more, please call Michelle Rubinstein on 0413 463 043 or apply online.

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