Service Desk Manager

Job Title: Service Desk Manager
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: super
Reference: BBBH3806_1574125524
Contact Name: Amy Benton
Contact Email:
Job Published: November 19, 2019 12:05

Job Description

Competitive salary | Attractive benefits | Cutting-edge technologies | Modern, brand-new office

Fantastic opportunity for a Service Desk Manager to join an agile, fast paced rapidly expanding global financial services company

This is a brand new, exciting position working for a rapidly expanding company who offer a competitive salary, attractive benefits and a variety and access to new technology

There are a number of important development projects in the pipeline and this would give you an excellent opportunity to join a company of significant growth with guaranteed potential of career progression

There is a lot of scope in this dynamic environment to step up and make your mark

The principal responsibility of this role:

  • Day to day management of the Service Desk Team
  • Lead and manage the Service Desk team, which includes performance reviews, coaching and mentoring
  • Follow ITIL practices, such as, Major incident management, Incident management and Problem management

Key experience required:

  • Experience running a Service Desk team
  • Ability to mentor team members
  • Excellent verbal and written communication skills
  • Practical and in-depth knowledge of ITIL framework

The ideal candidate will be positive with an upbeat attitude and have a desire to deliver on the company's quality requirements in an accurate and timely fashion

If this role sounds like you please apply to the position or contact Amy Benton on either 0280759921 or reach out on LinkedIn

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