Service Desk Analyst - Insurance/Fin Services

Job Title: Service Desk Analyst - Insurance/Fin Services
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Up to AU$0.00 per annum
Reference: BBBH3517_1562827627
Contact Name: Ivan Micallef
Contact Email:
Job Published: July 11, 2019 16:47

Job Description


Customer-centric Wealth Manager with a very large presence in the APAC region. Provider of Insurance, Superannuation and Investment products. Join a successful, high performing team who've won numerous awards internally for their attention to detail, customer care and general productivity.


  • As the Service Desk Analyst, you'll be responsible for providing a range of IT support for all desktops, hardware, software, and networking issues.
  • You will troubleshoot and solve complex issues including diverse business software applications and hardware systems. You will have track record of providing level 1-2 support to managed service clients remote and on site.


  • Providing front line IT support, technical diagnosis and fault resolution to our internal stakeholders and external vendors
  • Acting as the first point of contact for all incidents; initiating troubleshooting and solutions to the end user
  • Keeping customers updated with progress regarding resolutions, maintaining good communication throughout
  • Prioritising workload and scheduling completion dates based on our internal service level agreements


  • 2-3 years experience in a Service Desk environment
  • Troubleshooting comes naturally to you
  • Strong experience using MS products (Windows 7/10, MS office suite)
  • Office 365 Suite - Full Support and Administration
  • ITIL certification would be beneficial
  • Tertiary degree in Computer studies or other IT discipline

The successful applicant will have demonstrated experience working in a Service Desk support role and strong customer service and communication skills. You will need excellent analytical, troubleshooting and organisational skills and a good understanding of network hardware & software.


People enjoy working in this team because they're given a voice and more importantly they're heard. Everyone's on the same journey which is to be better tomorrow, than you were today. You won't be treated like a number, or ever asked to do something that isn't being done by a peer. Given that you spend most of your life work your colleagues, you'll be happy spending time with these people.


  • Work in a small team, where it's easy to get noticed
  • Career development is on the agenda, not just getting the immediate job done
  • Work on the latest technologies and
  • Direct access with the Senior Leadership team


Apply via this advertisement or call Ivan (AD @ TalentWeb Consulting) directly on 0478 129 450 for a confidential discussion