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Product Manager - Contact Centre

Job Title: Product Manager - Contact Centre
Contract Type: Permanent
Location: Sydney
Industry:
Reference: 686278
Job Published: February 18, 2021 13:30

Job Description

Summary:

As the Contact Centre Product Manager, you will have the opportunity to lead the development of sophisticated multi-channel services and deliver a contact centre platform that will help empower people to manage their own health and wellbeing.
 
Core Focus Areas:

You will develop and lead the implementation of the strategic product roadmap for critical health services
  • You will provide leadership to develop the strategy and define priorities across the portfolio
  • You will provide leadership in service design; cloud-based contact centre technologies
  • You will be outcome-focused, effectively managing relationships with your product delivery team as well as external technology providers
Skills Needed:
  • A solid Product Management/Product Development Background with a Tech focus (incl: Agile & ideally Scrum exp)
  • Experience in Contact/Call/Customer Service Centres with a specialisation in designing, and managing services built on on-prem and in cloud-based CRM, and Call Management systems
  • Experience of developing and implementing Call Centre service design
  • Vast stakeholder experience across multi-vendor, government, internal and external operations; and technology teams.
 In Return:
  • Competitive Salary (goes without saying)
  • The work you do will have real purpose
  • You’ll be working alongside exceptional people and emerging technologies
  • An environment that can expand your capabilities in a collaborative learning ecosystem
  • Access to wellbeing programs, flexibility to ensure you balance work and life and a family-friendly environment
If this looks and sounds like one that would excite you and you would like a conversation to learn more, please contact Jason Ajai on 0415 957 323 or submit your resume by following the link.