Product Manager - Contact Centre

Job Title: Product Manager - Contact Centre
Contract Type: Permanent
Location: Sydney
Reference: 686277
Job Published: February 12, 2021 15:15

Job Description


We are partnering with one of Australia’s leading healthcare organisations, which work at the forefront of Australian digital health service delivery. As the Contact Centre Product Manager, you will have the opportunity to lead the development of sophisticated multi-channel services and deliver a contact centre platform that will help empower people to manage their own health and wellbeing.
Core Focus Areas:

You will develop and lead the implementation of the strategic product roadmap for critical health services
  • You will provide leadership to develop the strategy and define priorities across the portfolio
  • You will provide leadership in service design; cloud-based contact centre technologies
  • You will be outcome-focused, effectively managing relationships with your product delivery team as well as external technology providers
Skills Needed:
  • A solid Product Management/Product Development Background with a Tech focus (incl: Agile & ideally Scrum exp)
  • Experience in Contact/Call/Customer Service Centres with a specialisation in designing, and managing services built on on-prem and in cloud-based CRM, and Call Management systems
  • Experience of developing and implementing Call Centre service design
  • Vast stakeholder experience across multi-vendor, government, internal and external operations; and technology teams.
 In Return:
  • Competitive Salary (goes without saying)
  • The work you do will have real purpose
  • You’ll be working alongside exceptional people and emerging technologies
  • An environment that can expand your capabilities in a collaborative learning ecosystem
  • Access to wellbeing programs, flexibility to ensure you balance work and life and a family-friendly environment
If this looks and sounds like one that would excite you and you would like a conversation to learn more, please contact Jason Ajai on 0415 957 323 or submit your resume by following the link.