• Northern beaches location
• National cosmetic clinic
• Collaborative team culture

Great opportunity to show case your excellent customer service skills in this patient communications role. Be part of a collaborative and hard working team culture.

This role is a very fast paced, busy inbound role so you will need to be able to handle high call volumes whilst still providing top quality customer care.

Your responsibilities will be:

• Answering inbound calls from patients
• Dealing with any patient enquiries over the telephone
• Following up on outstanding invoices
• Making sure appointments and consultations run smoothly
• Handling any cancellations of appointments
• Answering email queries in a timely manner

Your skills/ experience will include:

• Proven experience in a customer service role (medical would be an advantage)
• Ability to provide excellent customer service both over the phone and email communication
• Be an awesome team player and look out for your colleagues in busier periods
• High attention to detail
• A good problem solver and stay calm under pressure
• Experience handling high call volumes
• Must be a Permanent Resident or Citizen due to the role being permanent

I am interviewing for this role immediately so please hit APPLY today.