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Patient Communication Officer

Job Title: Patient Communication Officer
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: AU$45000 - AU$55000 per annum + benefits
Start Date: ASAP
Reference: BBBH3066_1555300430
Contact Name: Rob King
Contact Email: rking@talentweb.com.au
Job Published: April 15, 2019 13:53

Job Description

  • Northern beaches location
  • National cosmetic clinic
  • Collaborative team culture

Great opportunity to show case your excellent customer service skills in this patient communications role. Be part of a collaborative and hard working team culture.

This role is a very fast paced, busy inbound role so you will need to be able to handle high call volumes whilst still providing top quality customer care.

Your responsibilities will be:

  • Answering inbound calls from patients
  • Dealing with any patient enquiries over the telephone
  • Following up on outstanding invoices
  • Making sure appointments and consultations run smoothly
  • Handling any cancellations of appointments
  • Answering email queries in a timely manner

Your skills/ experience will include:

  • Proven experience in a customer service role (medical would be an advantage)
  • Ability to provide excellent customer service both over the phone and email communication
  • Be an awesome team player and look out for your colleagues in busier periods
  • High attention to detail
  • A good problem solver and stay calm under pressure
  • Experience handling high call volumes
  • Must be a Permanent Resident or Citizen due to the role being permanent

I am interviewing for this role immediately so please hit APPLY today.