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Partner Integration Specialist / Technical Writer

Job Title: Partner Integration Specialist / Technical Writer
Contract Type: Permanent
Location: Sydney
Industry: Technology, Digital & Projects
Reference: 777089
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Job Published: 01 September 2021


Our client is an award-winning, hyper-growth business that is also Australia's first 100% carbon neutral shipping service, they are BCorp certified (like us) and they are seeking a Partner Integration Specialist. This is a hybrid role, we are searching for an applicant with experience of Technical/Content writing, who ideally has a Development background.

Core Focus:
  • Support Partnership, Support and Engineering teams to provide an excellent technical understanding of the system to new and existing partners. You’ll help maintain our customer's public API documentation, integration guides, partnership pages, and technical help centre guides, and provide users with clear, comprehensive advice. You might even act as a subject matter expert to help answer questions directly with partners.
  • You’ll help internal teams to understand their API, and how different partners integrate with them. You will understand our customer's role in the market, and how different partners solve customer needs.
  • Maintain internal documentation for partner integrations, ensuring it is clear and up to date. You’ll fully understand the integration from both the user and technical perspective, and be able to explain it to internal technical and non-technical teams.
  • Maintain and monitor dashboards to help the team understand integration performance. You will understand how their performance and reliability affect different partners, and help the team to respond to incidents as part of a continuous improvement process.
  • Work with Engineering and Partnership teams to help onboard and quality test integrations built by new or existing partners.
  • Identify, plan, and champion optimisations to partner integrations to improve their performance, reliability, and maintainability. You can put yourself in the user’s shoes and step through how the integration works.
  • Identify, scope, and prototype new types of integration, making their services available for new platforms and markets. For example, prototyping an integration with a no-code platform.
Core Skills:
  • Great communication and organisation skills. You’re equally comfortable answering a technical question to their support team as you are working with engineers to understand how a change will impact a partner integration.
  • You have a background as an engineer, analyst or technology power user. You understand how to work with APIs, integrations and plugins, and how to approach technical documentation.
  • You’re comfortable wrangling JSON, CSV and other data types, and have your favorite tools to do so. You might even know a little SQL.
  • You can understand technical concepts, but more importantly, you can explain them to both technical and non-technical audiences. You have great written communication skills and can give clear explanations in simple language. Experience with technical writing is a big plus.
  • Data-driven when it comes to performance and reliability. Experience with Datadog, Tableau or similar metrics and dashboard tools is a plus.
  • You’ve worked in cross-functional teams or as the technical specialist within an operations, support or sales team.
  • The ability to manage and prioritise new and recurring work across multiple partners in multiple countries. Ideally, you have an eye for seeing where processes can be automated or optimised.
  • Generous personal development budget
  • Home office setup budget
  • Digital-first and flexible work environment
  • Options through participation in their ESOP
If you are interested in this opportunity, please "APPLY" for the role and submit a copy of your CV. Please take time to fill in the selection criteria as part of your application and please understand that ONLY shortlisted candidates will be contacted for discussion regarding their application responses but please rest assured, your application will be considered and assessed by a real person.

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