My client, one of Australia's leading organisations, are looking for an IT Service Delivery Analyst to join their support team located in a modern and spacious Sydney centrally located office

Main responsibilities

Service Desk support, such as;

• First line user support via face to face, email and phone. Forming part of the Service Delivery team
• Create Knowledge Base Articles
• Log, escalate, update and document all service desk incidents, requests and problems
• Promptly resolve incidents, troubleshoot & escalate to second, third level support and assist the broader team in providing a stable, effective IT solution for the business
• IT Hardware environment
• Support Software applications
• Develop and update IT Documentation

Desired Skills and Experience

• Proven track record working in an IT Service Support role for either the Financial or Property sector
• Tertiary Qualified
• Experience working in the property and real estate industry would be advantageous
• Citrix and ADSL experience would be advantageous
• ITIL Certification would be advantageous
• You MUST be available immediately

The ideal candidate will have the ability to handle multiple tasks at once, meet tight deadlines and deal with difficult stakeholders

If this role sounds like you, please apply to the position or contact me on either 0280759921 or 0452516542 for more information