IT Service Delivery Analyst

Job Title: IT Service Delivery Analyst
Contract Type: Temporary
Location: Southbank, Victoria
Salary: Negotiable
Reference: BBBH3516_1562842348
Contact Name: Amy Benton
Contact Email:
Job Published: July 11, 2019 20:52

Job Description

My client, one of Australia's leading property groups, is looking for an IT Service Delivery Analyst to join there 1st level support team

The role

  • 6 week temp contract - 12th August 2019 to 23rd September 2019
  • Modern and spacious office located in the heart of Melbourne CBD
  • $40 per hour

Main responsibilities

  • Service Desk support, such as;
    • First line user support via face to face, email and phone. Forming part of the Service Delivery team
    • Create Knowledge Base Articles
    • Log, escalate, update and document all service desk incidents, requests and problems
    • Promptly resolve incidents, troubleshoot & escalate to second, third level support and assist the broader team in providing a stable, effective IT solution for the business
  • IT Hardware environment
  • Support Software applications
  • Develop and update IT Documentation

Desired Skills and Experience

  • Proven track record working in an IT Service Support role for either the Financial or Property sector
  • Tertiary Qualified
  • Experience working in the property and real estate industry would be advantageous
  • Citrix and ADSL experience would be advantageous
  • ITIL Certification would be advantageous
  • You MUST be available immediately

The ideal candidate will have the ability to handle multiple tasks at once, meet tight deadlines and deal with difficult stakeholders.

If this role sounds like you, please apply to the position or contact me on either 0280759921 or 0452516542 for more information