Connecting...

Banner Default Image

 

Field Service Technician

Job Title: Field Service Technician
Contract Type: Contract
Location: Sydney
Industry: Technology, Digital & Projects
Salary:
Reference: 760749
Contact Name: Jana
Contact Email:
Job Published: 15 September 2021

Description

This role works with clients to resolve issues, create comprehensive and timely solutions and provides customer service and support during field visits to ensure maximum efficiency.

The Field Technician is a vital member of the Information Technology Operations team responsible for deployment and support of a variety of system implementations. This will involve installation of hardware and software solution components including implementation and testing through to operational production, ensuring client satisfaction

Responsibilities for this role:
  • Manage assigned tasks and workload in accordance with technology service levels 
  • To investigate and resolve a broad range of technical issues and incidents and determine the appropriate actions and resolutions 
  • Manage incident escalations, priorities and impacts to ensure speedy IT service restoration  
  • Responding in a timely manner to end user issues and requests 
  • Providing technical end user and system support  
  • Maintain confidentiality of patient and organisation information 
  • Adhere to all processes and procedures relating to the workplace health and safety of self and others 
Key Challenges  
  • Ensure change control and uptime standards are adhered to for all critical services while maintaining  service availability of production systems and infrastructure services 
  • Provision of strategic cost effective solutions for legacy systems and services 

 Suitable candidates will possess the following skills and attributes:
  • Minimum 3 years demonstrated experience in Field Service Support
  • Knowledge of ITIL Practices around Incident, Service Request, Problem and Change Management
  • ITIL Certified – Foundation Level with other certification or Associate Diploma desirable
  • Proven experience working with Windows server and workstation implementation, administration and maintenance experience.
  • Experience in the implementation and configuration of system, middleware and enterprise application software

Get similar jobs like these by email

By submitting your details you agree to our T&C's