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Facilities Administration

Job Title: Facilities Administration
Contract Type: Temporary
Location: Western Sydney, New South Wales
Industry: Business Support
Salary: AU$30 - AU$40 per hour
Reference: BBBH3371_1557124083
Contact Name: Rob King
Contact Email:
Job Published: 06 May 2019

Description


Outline Duties
Performing a frontline role in ensuring the ongoing delivery of market-leading Facilities Management services through effective handling of inbound calls, allocation of trades and providing follow-up calls and administration to ensure compliance with service delivery strategies.

Client support can range across the delivery of the full spectrum of out-sourced Facilities Management services: - Mechanical, Electrical, Air Conditioning, Fire systems, Glazing, Automatic Door Repairs, Vertical Transport, Door Locks, Access Control, Building Management Systems and Emergency Cleaning.

A key aspect of this role is engaging with a diverse range of customers phoning in, maintenance staff, cleaners, contractors and management.

Skills and Attributes

  • Facilities, Contract or Service Help Desk / Coordination experience within a Service Industry or Facilities Provider.
  • Provision of outstanding customer service and key metrics such as average call handle times and resolution of customer queries
  • Communicates progress of repair or response time to internal and external stakeholders
  • Updating and completion of online documentation
  • Supports the delivery and compliance with internal and external audit schedules
  • Qualifications in administration, commerce, business, management or facilities.
  • Prior experience in facilities management, contract management or a service related industry

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