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Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Permanent
Location: Macquarie Park, New South Wales
Industry:
Salary: Negotiable
Reference: BBBH3587_1582084776
Contact Name: Elly Blackburn
Contact Email: eblackburn@talentweb.com.au
Job Published: February 19, 2020 14:59

Job Description

  • Macquarie Park location
  • National Facilities company
  • Collaborative team culture

Great opportunity to show case your excellent customer service skills in this fast paced Customer Service role. Be part of a collaborative and hard working team culture.

This role is a very busy inbound role so you will need to be able to handle high call volumes whilst still providing top quality customer care.

This is a 24/7 Contact centre. Typically a five day working week with some shifts being day time, evenings and weekends.

Your responsibilities will be:

  • Answering inbound calls from clients across New Zealand and Australia
  • Dealing with any enquiries over the telephone
  • Develop strong relationships with clients
  • Ensure calls are completed within KPI targets
  • Answering email queries in a timely manner

Your skills/ experience will include:

  • Proven experience in a customer service role for at least 1 year
  • Ability to provide excellent customer service both over the phone and email communication
  • Be an awesome team player and look out for your colleagues in busier periods
  • High attention to detail
  • A good problem solver and stay calm under pressure
  • Experience handling high call volume.

I am interviewing for this role immediately so please hit APPLY today.

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