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Customer Journey Design Manager

Job Title: Customer Journey Design Manager
Contract Type: Permanent
Location: Sydney
Industry: Technology, Digital & Projects
Salary:
Reference: 929737
Contact Name:
Contact Email:
Job Published: 22 June 2022

Description

Customer Journey Design Manager  
  • Newly created high profile role
  • Newly created high profile role
  • Circa $140k - $150k package  
TalentWeb are supporting a customer centric financial services organisation in their search for a Customer Journey Manager to help them drive engagement with their base across the full customer lifecycle.
  
The Role
With a data and insights led approach and loads of project management across cross functional programs of work, this position will see you working cohesively with multiple parts of the business and play a vital role in developing and bringing the overarching customer journey design to life.
  • Map the service experience across all internal touchpoints.
  • Develop and design customer journeys, integrating all touchpoints from acquisition through to retention.
  • Provide input into the development of a roadmaps for execution against the strategy.
  • Implement key initiatives related to the member experiences such as website updates and marketing campaigns.
  • Provide input into business cases.
About You
With a naturally curious mindset and a love of project management, you have:
  • Demonstrated experience in a CX, service design, or product management role.
  • Experience using data and insights to identify opportunities and uplift service experience.
  • Experience using design thinking principles.
  • Experience in customer journey mapping and process improvement.
  • Experience in understanding business requirements and communicating these effectively.
  • Strong communication, liaison and stakeholder management skills across complex organisations.
  • Strong project management skills and an eye for detail.
  • Experience working within an Agile delivery working style is a plus.
  
To find out more please call Michelle Rubinstein on 0413 463 043 or apply online.

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