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Customer Experience Design Manager

Job Title: Customer Experience Design Manager
Contract Type: Permanent
Location: Sydney
Industry: Technology, Digital & Projects
Salary:
Reference: 777098
Contact Name:
Contact Email:
Job Published: 18 August 2021

Description

Customer Experience Design Manager
  • Dynamic, growing, fast-paced business
  • Opportunity to make your mark in a new division of an iconic brand
  • $150k including super
TalentWeb are delighted to be supporting an innovative, fast-paced organisation in their search for a Customer Experience/Service Design expert.
  
The Opportunity
Reporting to the GM for CX and working within a dynamic and close-knit team, you’ll have the opportunity to:
  • Gain a deep understanding of customer needs, develop customer journeys and service blueprints for a new digital-first experience.
  • Design and deliver customer research based on HCD principles.
  • Drive an understanding of CX across the business and support the development of the CX function.
  • Work collaboratively across numerous business functions (marketing, technology, product, service, operation etc) to translate customer insights into the optimal CX and sustainable business outcomes.
  • Have end to end involvement from current state journey maps, research, future state blueprints through to the implementation of remarkable customer experiences.
  • Ensure a laser focus on initiatives that will generate the greatest impact, CX improvement, retention, revenue uplift or cost saving.
Value You Bring to the Role
  • Deep understanding of CX design best practice (ideally with a minimum of 5 years’ CCD experience covering both service design and UX).
  • Insight into trends and innovation.
  • B2B or digital platform business model experience will be highly regarded.
  • Ability to collaborate with stakeholders and in particular, technology teams.
  • Ability to translate the complex into the simple.
If you’re looking for your next challenge and want to be part of a dynamic, fast-paced business, please contact Michelle Rubinstein on 0413 463 043 or apply online.

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