Compliance Manager - AFCA Complaints Management

Job Title: Compliance Manager - AFCA Complaints Management
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: AU$120000.00 - AU$150000 per annum
Start Date: ASAP
Reference: BBBH3644_1573454166
Contact Name: Ed Kirby
Contact Email:
Job Published: November 11, 2019 17:38

Job Description

  • Greenfield role to build and manage the AFCA complaints process
  • Fast paced and dynamic environment
  • Excellent remuneration and benefits

The Company

Our client, a recognisable name in retail financial services, is experiencing a period of accelerated organic growth through a combination of positive market forces, diversification, focus and ambition. As a consequence, the Risk & Compliance function has created a new role to overhaul and manage the AFCA complaints process to ensure that it is fit-for-purpose and not only delivering against today's requirements but ensures that the business is well placed to capitalise on future growth.

The responsibilities include:

  • Reviewing, advising and responding to AFCA complaints
  • Ensuring that reviews of all complaints are actioned, resolved and finalised in an efficient and transparent manner and to legislative standards;
  • Negotiating suitable resolutions of complaints with customers;
  • Drafting and managing submissions to the Australian Financial Complaints Authority (AFCA)
  • Reporting to the business & Senior Management on process issues identified through the complaints management process
  • Assisting with the preparation of Board and Board Committee Reports

Key Skills and Experience

  • Law degree required.
  • Demonstrable legal experience within banking and finance
  • Dispute resolution experience
  • Compliance within financial services in Australia is preferably.

To register your interest please APPLY by following the prompts. For further information please call Ed Kirby on 0419 615 720