Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy90ywxlbnqtd2vil2pwzy9iyw5uzxjfzgvmyxvsdf9ob2xkzxiuanbnil1d

 

Compliance Manager - AFCA Complaints Management

Job Title: Compliance Manager - AFCA Complaints Management
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry: Accounting & Finance
Salary: AU$120000.00 - AU$150000 per annum
Reference: BBBH3644_1573454166
Contact Name: Ed Kirby
Contact Email:
Job Published: 11 November 2019

Description

  • Greenfield role to build and manage the AFCA complaints process
  • Fast paced and dynamic environment
  • Excellent remuneration and benefits

The Company

Our client, a recognisable name in retail financial services, is experiencing a period of accelerated organic growth through a combination of positive market forces, diversification, focus and ambition. As a consequence, the Risk & Compliance function has created a new role to overhaul and manage the AFCA complaints process to ensure that it is fit-for-purpose and not only delivering against today's requirements but ensures that the business is well placed to capitalise on future growth.

The responsibilities include:

  • Reviewing, advising and responding to AFCA complaints
  • Ensuring that reviews of all complaints are actioned, resolved and finalised in an efficient and transparent manner and to legislative standards;
  • Negotiating suitable resolutions of complaints with customers;
  • Drafting and managing submissions to the Australian Financial Complaints Authority (AFCA)
  • Reporting to the business & Senior Management on process issues identified through the complaints management process
  • Assisting with the preparation of Board and Board Committee Reports

Key Skills and Experience

  • Law degree required.
  • Demonstrable legal experience within banking and finance
  • Dispute resolution experience
  • Compliance within financial services in Australia is preferably.

To register your interest please APPLY by following the prompts. For further information please call Ed Kirby on 0419 615 720

Get similar jobs like these by email

By submitting your details you agree to our T&C's