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Client Service Team Lead - Digital and Media - Opportunity to Move Client Side!

Job Title: Client Service Team Lead - Digital and Media - Opportunity to Move Client Side!
Contract Type: Permanent
Location: Sydney
Industry: Sales & Marketing
Salary:
Reference: 920723
Contact Name:
Contact Email:
Job Published: 05 June 2022

Description

Client Service Lead– Digital and Media – Great Opportunity to Move Client Side!
  • Lead a high performing team of digital marketeers
  • Be at the heart of bringing a superb customer experience to life
  • $120K including super
Be part of a high performing client service team and deliver to performance goals for a sizable portfolio of clients.
  
This is an exciting time to join a customer focussed business as they continue their pursuit to deliver remarkable experiences for their clients.
  
The Opportunity
Leveraging your digital performance expertise, you will have the opportunity to coach and mentor a team of client-facing digital professionals that deliver customer outcomes that are in line with their business goals.  
  • Coach and mentor team members on customer service, retention and upsell activities, managing customer escalations and supporting with quarterly business reviews.
  • Create an engaging team environment, onboard and train new team members; coaching and mentoring your team.
  • Drive high performance across the team, managing KPIs and completion of tasks within SLAs.
  • Deliver best-in-class customer service and utilise your expertise in digital marketing channels to offer solutions and initiatives for customers to achieve successful outcomes.
  • Build strong relationships with sales teams and clients to retain customers.
  • Identify and implement process and customer experience improvements that drive operational efficiencies.
About You
As a client service/account management professional you:
  • Have experience mentoring and coaching digital professionals, managing workflows and output and deliverables.
  • Thrive working in in a fast-paced and dynamic environment. 
  • You are comfortable with data and can deliver reports and presentations that offer insights and market trends..
  • Love building relationships with internal and external stakeholders.
  
This is a terrific opportunity to hone your leadership skills in a business committed to your development and success.  To find out more please call Michelle Rubinstein on 0413 463 043 or apply online.