Call Centre Manager

Job Title: Call Centre Manager
Contract Type: Permanent
Location: Sydney
Reference: 646075
Contact Name: Elly Blackburn
Contact Email:
Job Published: November 24, 2020 15:00

Job Description

  • Chatswood location
  • Ophthalmology clinic
  • Collaborative team culture
One of Australia's leading Ophthalmology clinics are looking for an experienced Call Center Manager. This is an excellent opportunity to grow and establish a dedicated and fast paced Customer Service team.  

Your responsibilities will be:

  • Manage and maintain triage of incoming calls and inquiries  
  • Co-ordination of transcription services 
  • Marketing campaigns 
  • Data collection for KPIs 
  • Scheduling appointments 
Your skills/ experience will include:
  • Proven experience in a Call Center manager role. 
  • Ability to provide excellent customer service both over the phone and email communication
  • High attention to detail
  • A good problem solver and stay calm under pressure

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