Business Analyst

Job Title: Business Analyst
Contract Type: Contract
Location: Sydney
Reference: 762329
Contact Name: Jana
Contact Email:
Job Published: July 29, 2021 21:00

Job Description

Currently looking for a Business Analyst to join a national organisation that provides health and wellbeing advice, and information thought a range of services to customers. You will be assisting in the delivery of a number of essential contact centre healthcare service and reporting to Product Owner.
To be a successful candidate, you will have experience in working in fast paced and dynamic workplaces, contact centre experience, strong problem- solving skills and have excellent stakeholder skills.
Key Responsibilities:       
  • Elicit, analyse, manage and communicate business requirements
  • Produce/document clear and concise business analysis artefacts
  • Develop and implement requirements planning and requirements management procedures
  • Ensure all stakeholders and project team-members clearly understand requirements and acceptance criteria
  • Facilitate workshops, review and discovery sessions
  • Essential contact centre experience including telephony, CRM and integrations
  • 5+ years of business analysis experience
  • Proven experience in using JIRA and Confluence
  • Working knowledge of Lucid Chart
  • Experienced in agile project methodology and use and management of a Jira board
  • Excellent stakeholder skills and teamwork
  • Enjoys working in complex matrix environments
  • Experience with Twilio and/or MS Dynamics
If you are interested in this opportunity, please "APPLY" for the role and submit a copy of your CV.

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